Our Agency At A Glance
Service
Facts
- SECC HAS OVER 300+ YEARS OF COMBINED DISPATCHING EXPERIENCE
- POPULATION SERVED -172,509 (2017 CENSUS)
- APPROX. 40,000 MEDICAL CALLS ARE DISPATCHED ANNUALLY
| *Numbers are approximate | 2016 | 2017 | 2018 | 2019 |
|
ADMIN CALLS ANSWERED
|
145,838 |
129,603 |
131,753 |
92,192 |
|
911 CALLS ANSWERED
|
77,712 |
80,975 |
72,452 |
107,997 |
|
CALLS FOR SERVICE DISPATCHED
|
186,361 |
207,777 |
204,509 |
224,898 |
STAFFING
Scott Emergency Communications Center’s 47 full and part-time police/fire dispatchers are supported by 6 Shift Supervisors, a Training & Quality Assurance Coordinator, two Technology Systems Coordinators, a Deputy Director, and Director. We work in conjunction with services from Scott County for HR, payroll, facilities, and IT support.
OUR FACILITY
In October 2009 ground was broken for our facility. By January of 2011 the building was completed and our technical staff began installation of equipment necessary for dispatch. All dispatching services were in full operations May 2011.
SOFTWARE
In November 2009, SECC purchased a new computer system featuring New World Systems Computer Aided Dispatch, Law Enforcement Records, Mobile Client, and Field Reporting; All are a Tyler Technologies product. This software is designed for multi-jurisdictions and has helped with sharing of data between the agencies served by SECC for increased interoperability.
RADIOS
In 2007 a radio study was conducted to determine the current and future needs for two-way voice and data radio options for all public safety agencies within Scott County. Now with all new radios deployed to public safety agencies within Scott County, communications between agencies has become more fluent and has assisted with mutual-aid situations. P25 migration project is underway in a joint partnership with Rock Island County IL. Project is estimated to be complete late 2020 early 2021.
MEDCOM
During the inception of SECC it was determined to pull all dispatching services into a single facility to aid in flow of information. Medic/EMS’s ambulance dispatching service, MEDCOM, will be co-locating within our facility to continue with this philosophy.
EMA
The Scott County Emergency Management Agency is also housed within the same facility, with a shared Director. This was to bring continued needed dispatching services and critical incident management to a facility that would be able to set stage to any major event within our area.