Scott Emergency Communications Center

Saving lives, one call at a time.


"It takes flexibility and teamwork to be a successful dispatcher and as a SECC dispatcher I am proud to work with an excellent team of people that are dedicated to helping people."
~ Kathryn (4+ years dispatching)

How training looks for a new SECC Team Member

Training is crucial in preparing our staff for the daily duties they will be responsible for.  Our training process is very intense and prepares you for a career unlike any other.  We provide over 30 weeks of base training with the understanding that training is on-going throughout your career as a SECC dispatcher/call-taker.


Click the image above (Time To Learn) to take a look at our 30 week outline to give you a perspective of what it takes to be a SECC team member.

UNSEEN HEROES WANTED!!!


We are currently accepting applications for 


 Public Safety Dispatcher

Closing Date/Time: Sunday, 11/18/2018, 4:30 pm

Salary: $20.85 per hour

Job Type: Full-time

Location: Davenport, Iowa



Job Summary

Responsible for providing the citizens and public safety agencies of Scott County Iowa with the highest quality of service by ensuring safe and efficient screening and processing of emergency and non-emergency calls for service. Incumbent will dispatch, document and track the status and safety of all law enforcement and fire personnel.

Must be able to work any shift, weekends and holidays.

Job Responsibilities

1. Operates all radio consoles and ancillary equipment providing appropriate command, control and support information to public safety responders. Dispatches law enforcement and fire personnel in adherence with established policies and procedures. Tracks and documents current status of personnel and equipment dispatched.

2. Answers incoming emergency calls for service and obtains required information for a safe, efficient emergency response. Enters all information regarding the incident into the Computer Aided Dispatch System.

3. Provides self-help pre-arrival instructions to callers with established priority dispatch protocols.

4. Answers non-emergency and administrative calls for service, obtains pertinent information from the caller and responds to requests for information or makes referrals as appropriate.

5. Operates the IOWA/NCIC computer system; providing support to authorized public safety personnel and agencies in accordance with local, state and federal regulations.

6. Enters wanted/missing persons and stolen articles and guns into IOWA/NCIC and local record system. Completes secondary review of warrant entry and assists in warrant validation.

7. Enters emergency orders of protection and complete modifications to orders of protection as required by the State of Iowa.

8. Maintains various forms, logs, dispatch related information, teletype messages, reports and other files and records according to established procedures.

9. Maintains awareness of surrounding activities in the communications center involving other Telecommunicators and provides appropriate backup assistance as needed.

10. Performs operator trouble-shooting and maintenance of console equipment and workstation furniture.

11. Participates in special projects and assignments that are directly related to the mission operations and/or maintenance of the center.

12. Performs other duties as directed or as the situation dictates.

Standards for Initial Consideration

Education:

High school diploma or GED required. Must obtain IOWA/NCIC certifications within six (6) months of employment and maintain throughout duration of employment.

Must obtain Priority Dispatch certification in Police and Fire protocols within a time frame as established by the employer and maintain throughout the duration of employment.

Must attend required forty (40) hour BASIC Telecommunications program through the IOWA Law Enforcement Academy within one (1) year of hire date.

Work Experience:

A work history with a strong customer service background and multi tasking is preferred. Previous public safety dispatching experience is desirable.

Essential Skills

Knowledge and/or the ability to learn street locations and common places in Scott County, the City of Davenport, the City of Bettendorf and surrounding communities and to read maps to determine exact locations for dispatch.

Ability to learn the operation of the Communications Center equipment, including, but not limited to, input and retrieval procedures for the Computer Aided Dispatch system, the IOWA/NCIC computer system, the enhanced 911 system, and the geographical mapping system.

Ability to learn policies, operating procedures and methods utilized in the operations of the Communications Center.

Ability to communicate clearly and effectively, both orally and in writing.

Ability to perform job duties efficiently while managing frequent interruptions.

Ability to deal tactfully and efficiently with the general public governmental officials, law enforcement, fire and EMS agencies, supervisors and co-workers.

Ability to maintain a courteous and professional demeanor when dealing with the general public, all public safety personnel and coworkers.

Ability to respond rapidly, effectively, and exercise sound judgment in emergency situations, maintain the emotional composure necessary to organize work and maintain a high level of productivity during periods of stress or high activity.

Ability to handle and maintain information of a confidential and sensitive nature.

Ability to perform duties with a keen sense of accuracy and attention to detail.

Ability to follow oral and written instructions.

Supplemental Information

Individuals in need of special accommodations during the recruitment process are asked to notify our office in advance.

Successful candidate will be required to pass a post offer hearing test and background investigation.

Benefits

The following is a summary of benefits provided to non-union County employees. Benefits for employees covered under a collective bargaining agreement may vary somewhat depending on specific contract provisions.


What it takes to be SECC

Scott Emergency Communications Center is a unique consolidated dispatch center in Scott County, Iowa. We strive to provide the best service and ensure the safety of our responders. 


We look for strong dedicated individuals who work as a team with excellent communication skills, have the ability to multi-task, gather, process, and disseminate information from a variety of sources quickly and accurately, and the ability to make split-second decisions in both emergency and non-emergency situations.


We are the first, first responders. The eyes and ears to every situation we encounter, with a calm reassuring voice at the end of the line that help is on the way!


Do you have what it takes to join our team?

Our Hiring Process

Step
 Description
Advertise/Accept Applications
On-line applications ONLY (via NeoGov)
Initial Application Screening
Human Resources - reviews/screens applications then refers screened applications to SECC.
SECC Application Screening
SECC reviews/screens applications and refers screened applications to HR for next step.
Testing Invitations
Screened applicants receive invitations to schedule testing.
Applicant Testing (3 parts)
All applicant testing conducted at SECC.
      A. CritiCall Testing
          Part 1
 Decision-making and keyboarding skills.
(Minimum keyboarding score of 35 words per minute
is required to proceed to Part 2)
      B. CritiCall Testing
          Part 2
Data-entry, multi-tasking, call summarization, cross-referencing, memory recall, prioritization, basic math, probability, map reading, spelling, and reading comprehension.
(Minimum score of 85%, in 'non data-entry' categories, is required to proceed to Part 3)
      C. Hogan Personality                 Inventory (HPI)
Test applicant's personality traits against those desired to be successful in a public safety dispatching environment.
(Adjustment, ambition, sociability, interpersonal sensitivity, prudence, inquisitiveness, and learning approach)
Those passing HPI are referred to HR to schedule interviews.
Interview Invitations
Candidates (referred from previous step) are invited to schedule an interview
Interview
Candidates have initial interview
(Candidates are scored and placed on an Eligibility List - 
The list is valid for 1 year)
Background Check
HR performs employer and personal reference checks on eligible candidates.  SECC performs criminal history background check.
2nd Interview
Conditional Offer
 As training slots become available, candidates are brought in for a 2nd interview.  If favorable, the Conditional offer is made (Conditional of passing the Hearing/Drug screening tests)
Hearing/Drug Screening Tests (Post-Offer)
 Hearing is an essential job requirement.
Estimated Start Date
 Exciting career begins for first successful candidates.  
The others remain on the Eligibility List.