Scott Emergency Communications Center

Saving lives, one call at a time.


"It takes flexibility and teamwork to be a successful dispatcher and as a SECC dispatcher I am proud to work with an excellent team of people that are dedicated to helping people."
~ Kathryn (4+ years dispatching)

How training looks for a new SECC Team Member

Training is crucial in preparing our staff for the daily duties they will be responsible for.  Our training process is very intense and prepares you for a career unlike any other.  We provide over 30 weeks of base training with the understanding that training is on-going throughout your career as a SECC dispatcher/call-taker.


Click the image above (Time To Learn) to take a look at our 30 week outline to give you a perspective of what it takes to be a SECC team member.

Are you ready to join our team?

We are currently hiring for Public Safety Dispatcher from 12/3/2021 through 12/26/2021.

Click on the picture below to apply now! 

SECC Career Night 



Please join us for one of the scheduled open houses below to learn more about this exciting career as a Public Safety Dispatcher. 




Monday December 13th, 2021

5:00 - 6:30 p.m. or 6:30 - 8:00 p.m.


Thursday December 16th, 2021

1:00 - 2:30 p.m. or 6:00 - 7:30 p.m.



We are limited to 20 people per session. Masks are required to attend this event. Reserve your spot today by clicking on the open house logo. 


Job Title: Public Safety Dispatcher

Closing Date/Time: Sunday, 12/26/2021, 11:59 pm

Salary: $22.73 per hour

Job Type: Full-time

Location: Davenport, Iowa


Job Summary:

Under general supervision, the Public Safety Dispatcher answers calls at the Scott Emergency Communications Center and dispatches emergency calls to emergency responders and non-emergency call to the appropriate resources or agency in accordance with established procedures.


Job Responsibilities:

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

Answers incoming emergency calls; obtains required information for emergency responses and enters related information into the computer aided dispatch (CAD) system; prioritizes calls for service and notifies outside supervises when officers or deputies are unavailable for immediate response.

Dispatches police, sheriff, and fire departments in accordance with established policies and procedures; utilizes CAD system to track and monitor the status of responding personnel

Answers all non-emergency, alarm, and administrative calls; obtains all pertinent call information and enters a call for service into CAD system; refers call to appropriate agency or resource.

Monitors and responds to all NCIC/ IOWA tele-messages sent to the NCIC terminal; completes inquiries as requested by officers, authorized personnel, or other authorizes agencies.

Enters and clears warrants, stolen vehicles, missing persons, and missing or stolen articles into appropriate system; enters and modifies orders of protection as necessary.

Attends and participates in training and continuing education as required to maintain all required certifications.

Operates all radio consoles and support equipment; notifies management of any equipment issues.

Demonstrates the ability to exemplify, by his/her actions, the County PRIDE philosophy.

Performs related duties as assigned.


Standards for Initial Consideration

Education, Training, and Experience Guidelines:
High school diploma or GED equivalent; AND some previous customer service or dispatch experience; OR an equivalent combination of education, training, and experience.


Knowledge of:
Applicable local, State, and Federal laws, codes, regulations, and ordinance.

Scott County and surrounding county geography.

Customer service principles, practices, and etiquette.

Critical thinking principles and practices.

Records maintenance policies, procedures, and practices.


Skill in:

Maintaining composure in high stress situations.

Operating a computer including standard software and some specialized software; using multiple monitors.

Typing and entering data with speed and accuracy.

Maintaining accurate records and technical documentation.

Completing multiple tasks simultaneously and with frequent interruptions.

Establishing and maintaining cooperative working relationships.

Communicating effectively verbally and in writing.

Supplemental Information

License and Certification Requirements
Must obtain Emergency Fire Dispatcher, Emergency Police Dispatcher, and NCIC certifications within one (1) year of hire.
Must successfully complete Emergency Telecommunicator training within one (1) year of hire.

Physical Demands and Working Environment:
Work is performed indoors in the Scott Emergency Communications Center and requires sitting for long periods of time.


Benefits:

The following is a summary of benefits provided to non-union County employees. Benefits for employees covered under a collective bargaining agreement may vary somewhat depending on specific contract provisions.

What it takes to be SECC

Scott Emergency Communications Center is a unique consolidated dispatch center in Scott County, Iowa. We strive to provide the best service and ensure the safety of our responders. 


We look for strong dedicated individuals who work as a team with excellent communication skills, have the ability to multi-task, gather, process, and disseminate information from a variety of sources quickly and accurately, and the ability to make split-second decisions in both emergency and non-emergency situations.


We are the first, first responders. The eyes and ears to every situation we encounter, with a calm reassuring voice at the end of the line that help is on the way!


Do you have what it takes to join our team?

Our Hiring Process

Step
 Description
Advertise/Accept Applications
On-line applications ONLY (via NeoGov)
Initial Application Screening
Human Resources - reviews/screens applications then refers screened applications to SECC.
SECC Application Screening
SECC reviews/screens applications and refers screened applications to HR for next step.
Testing Invitations
Screened applicants receive invitations to schedule testing.
Applicant Testing (3 parts)
All applicant testing conducted at SECC.
      A. CritiCall Testing
          Part 1
 Decision-making and keyboarding skills.
(Minimum keyboarding score of 35 words per minute
is required to proceed to Part 2)
      B. CritiCall Testing
          Part 2
Data-entry, multi-tasking, call summarization, cross-referencing, memory recall, prioritization, basic math, probability, map reading, spelling, and reading comprehension.
(Minimum score of 85%, in 'non data-entry' categories, is required to proceed to Part 3)
      C. Hogan Personality                 Inventory (HPI)
Test applicant's personality traits against those desired to be successful in a public safety dispatching environment.
(Adjustment, ambition, sociability, interpersonal sensitivity, prudence, inquisitiveness, and learning approach)
Those passing HPI are referred to HR to schedule interviews.
Interview Invitations
Candidates (referred from previous step) are invited to schedule an interview
Interview
Candidates have initial interview
(Candidates are scored and placed on an Eligibility List - 
The list is valid for 1 year)
Background Check
HR performs employer and personal reference checks on eligible candidates.  SECC performs criminal history background check.
2nd Interview
Conditional Offer
 As training slots become available, candidates are brought in for a 2nd interview.  If favorable, the Conditional offer is made (Conditional of passing the Hearing/Drug screening tests)
Hearing/Drug Screening Tests (Post-Offer)
 Hearing is an essential job requirement.
Estimated Start Date
 Exciting career begins for first successful candidates.  
The others remain on the Eligibility List.

We are currently accepting applications for Public Safety Dispatcher from 12/3/2021 through 12/26/2021.