How training looks for a new SECC Team Member
Training is crucial in preparing our staff for the daily duties they will be responsible for. Our training process is very intense and prepares you for a career unlike any other. We provide over 30 weeks of base training with the understanding that training is on-going throughout your career as a SECC dispatcher/call-taker.
Click the image above (Time To Learn) to take a look at our 30 week outline to give you a perspective of what it takes to be a SECC team member.
We are currently reviewing completed applications for Public Safety Dispatcher and will be moving on to the next phase of our recruitment process. Successful candidates will be invited to our testing process which will move very rapidly. We require 35 wpm and highly encourage candidates to take on online typing test prior to testing. We look forward to brining on our new team members early summer.
Thanks again to those that shown interest and have submitted an application.
To be notified of any future openings for Public Safety Dispatcher, click on the Job Interest Notifications picture to the left and follow the instructions to receive notifications when a position of your interest is posted within SECC or any other positions within Scott County.
What it takes to be SECC
Scott Emergency Communications Center is a unique consolidated dispatch center in Scott County, Iowa. We strive to provide the best service and ensure the safety of our responders.
We look for strong dedicated individuals who work as a team with excellent communication skills, have the ability to multi-task, gather, process, and disseminate information from a variety of sources quickly and accurately, and the ability to make split-second decisions in both emergency and non-emergency situations.
We are the first, first responders. The eyes and ears to every situation we encounter, with a calm reassuring voice at the end of the line that help is on the way!
Do you have what it takes to join our team?
Our Hiring Process
| Step | Description |
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Advertise/Accept Applications
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On-line applications ONLY (via NeoGov) |
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Initial Application Screening
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Human Resources - reviews/screens applications then refers screened applications to SECC. |
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SECC Application Screening
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SECC reviews/screens applications and refers screened applications to HR for next step. |
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Testing Invitations
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Screened applicants receive invitations to schedule testing. |
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Applicant Testing (3 parts)
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All applicant testing conducted at SECC. |
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A. CritiCall Testing
Part 1 |
Decision-making and keyboarding skills. (Minimum keyboarding score of 35 words per minute is required to proceed to Part 2) |
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B. CritiCall Testing
Part 2 |
Data-entry, multi-tasking, call summarization, cross-referencing, memory recall, prioritization, basic math, probability, map reading, spelling, and reading comprehension. (Minimum score of 85%, in 'non data-entry' categories, is required to proceed to Part 3) |
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Interview Invitations
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Candidates (referred from previous step) are invited to schedule an interview.
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Interview
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Candidates have initial interview (Candidates are scored and placed on an Eligibility List - The list is valid for 1 year) |
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Background Check
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HR performs employer and personal reference checks on eligible candidates. SECC performs criminal history background check.
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2nd Interview
Conditional Offer |
As training slots become available, candidates are brought in for a 2nd interview. If favorable, the Conditional offer is made (Conditional of passing the Hearing/Drug screening tests)
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Hearing/Drug Screening Tests (Post-Offer)
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Hearing is an essential job requirement.
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Estimated Start Date
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Exciting career begins for first successful candidates. The others remain on the Eligibility List. |