Scott Emergency Communications Center

Saving lives, one call at a time.


"It takes flexibility and teamwork to be a successful dispatcher and as a SECC dispatcher I am proud to work with an excellent team of people that are dedicated to helping people."
~ Kathryn (4+ years dispatching)

How training looks for a new SECC Team Member

Training is crucial in preparing our staff for the daily duties they will be responsible for.  Our training process is very intense and prepares you for a career unlike any other.  We provide over 30 weeks of base training with the understanding that training is on-going throughout your career as a SECC dispatcher/call-taker.


Click the image above (Time To Learn) to take a look at our 30 week outline to give you a perspective of what it takes to be a SECC team member.



Job Title: Administrative Assistant-SECC

Closing Date/Time: Wednesday, 9/28/2022, 4:30 pm

Salary: $21.23 to $29.26 per hour

Job Type: Full-time

Location: Davenport, Iowa




Click JOIN OUR TEAM above to APPLY NOW!

Application Deadline: 
Wednesday, September 28, 2022, 4:30pm Central Time. 


Job Summary


Under basic supervision, the Administrative Assistant performs a variety of clerical duties in support of department administrators, supervisors, and staff. Provides customer service and assistance to department visitors and callers.


Job Responsibilities

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

Provides administrative to assigned administrative staff; maintains appointment calendars and schedules meetings; sets up meeting locations and prepares appropriate materials.

Performs a variety of basic accounting functions; processes bi-weekly claims; reconciles purchasing card by matching receipts to the statement; tracks budgetary line items and reconciles with monthly budgetary statements.

Collects, compiles, and processes bi-weekly payroll to ensure accurate records and classification of hours; works with supervisory staff to as needed to verify accuracy and clarify questions; prepares periodic reports.

Prepares, composes, and types from rough draft forms of divisional communications and records to include correspondence, meeting minutes, memorandums, reports, and other documents.

Assists in the scheduling of tours, training programs, and travel and housing arrangements for communications personnel.

Answers and screens phone calls; takes messages and redirects calls to appropriate sources for assistance; provides basic information as appropriate.

Collects, reviews, and processes a variety of forms and documents; maintains accurate physical and electronic filing systems.

Maintains inventory of office supplies and places orders as necessary.

Monitors office equipment to ensure proper working order and schedules maintenance or repairs as needed.

Demonstrates the ability to exemplify, by his/her actions, the County PRIDE philosophy.

Performs related duties as assigned.


Standards for Initial Consideration

Education, Training, and Experience Guidelines:
High school diploma or GED equivalent; AND two (2) years of customer service or clerical experience; OR an equivalent combination of education, training, and experience.

Knowledge of:
Applicable local, State, and Federal laws, codes, regulations, and ordinances.

General office policies, procedures, and equipment.

Proper grammar, spelling, and punctuation.

Customer service principles, practices, and etiquette.

Records maintenance and retention policies and procedures.

Skill in:
Typing and entering data with speed and accuracy.

Setting priorities and multitasking to meet deadlines.

Completing basic mathematical calculations.

Maintaining accurate records, documentation, and filing systems.

Operating a computer proficiently including standard software and some specialized software.

Establishing and maintaining cooperative working relationships.

Communicating effectively verbally and in writing.


Supplemental Information


License and Certification Requirements
None.

Physical Demands and Working Environment:
Work is performed in a standard office environment.


Benefits

The following is a summary of benefits provided to non-union County employees. Benefits for employees covered under a collective bargaining agreement may vary somewhat depending on specific contract provisions.


To be notified of any future openings for Public Safety Dispatcher, click on the Job Interest Notifications picture to the left and submit your information. 


What it takes to be SECC

Scott Emergency Communications Center is a unique consolidated dispatch center in Scott County, Iowa. We strive to provide the best service and ensure the safety of our responders. 


We look for strong dedicated individuals who work as a team with excellent communication skills, have the ability to multi-task, gather, process, and disseminate information from a variety of sources quickly and accurately, and the ability to make split-second decisions in both emergency and non-emergency situations.


We are the first, first responders. The eyes and ears to every situation we encounter, with a calm reassuring voice at the end of the line that help is on the way!


Do you have what it takes to join our team?

Our Hiring Process

Step
 Description
Advertise/Accept Applications
On-line applications ONLY (via NeoGov)
Initial Application Screening
Human Resources - reviews/screens applications then refers screened applications to SECC.
SECC Application Screening
SECC reviews/screens applications and refers screened applications to HR for next step.
Testing Invitations
Screened applicants receive invitations to schedule testing.
Applicant Testing (3 parts)
All applicant testing conducted at SECC.
      A. CritiCall Testing
          Part 1
 Decision-making and keyboarding skills.
(Minimum keyboarding score of 35 words per minute
is required to proceed to Part 2)
      B. CritiCall Testing
          Part 2
Data-entry, multi-tasking, call summarization, cross-referencing, memory recall, prioritization, basic math, probability, map reading, spelling, and reading comprehension.
(Minimum score of 85%, in 'non data-entry' categories, is required to proceed to Part 3)
      C. Hogan Personality                 Inventory (HPI)
Test applicant's personality traits against those desired to be successful in a public safety dispatching environment.
(Adjustment, ambition, sociability, interpersonal sensitivity, prudence, inquisitiveness, and learning approach)
Those passing HPI are referred to HR to schedule interviews.
Interview Invitations
Candidates (referred from previous step) are invited to schedule an interview
Interview
Candidates have initial interview
(Candidates are scored and placed on an Eligibility List - 
The list is valid for 1 year)
Background Check
HR performs employer and personal reference checks on eligible candidates.  SECC performs criminal history background check.
2nd Interview
Conditional Offer
 As training slots become available, candidates are brought in for a 2nd interview.  If favorable, the Conditional offer is made (Conditional of passing the Hearing/Drug screening tests)
Hearing/Drug Screening Tests (Post-Offer)
 Hearing is an essential job requirement.
Estimated Start Date
 Exciting career begins for first successful candidates.  
The others remain on the Eligibility List.