Scott Emergency Communications Center

Saving lives, one call at a time.

Our Agency At A Glance

Service


Facts

  • SECC HAS OVER 300+ YEARS OF COMBINED DISPATCHING EXPERIENCE  
     
  •  POPULATION SERVED   -165,224 (2010 CENSUS)

  • APPROX. 40,000 MEDICAL CALLS ARE DISPATCHED ANNUALLY
2013
 2014
 2015
(Thru Sept)
911 CALLS ANSWERED
  139,432
  125,758
 98,170
 ADMIN CALLS ANSWERED
  185,620
  84,325
 47,233
CALLS FOR SERVICE DISPATCHED 
 194,074
 212,336
 159,903
 
 
 
 

STAFFING

Scott Emergency Communications Center’s 47 full and part-time police/fire dispatchers are supported by 6 Shift Supervisors, a Training & Quality Assurance Manager, two Technology Systems Coordinator, Deputy Director, and Director. We work in conjunction with services from Scott County for HR, payroll, facilities, and IT support.

OUR FACILITY

In October 2009 ground was broken for our facility. By January of 2011 the building was completed and our technical staff began installation of equipment necessary for dispatch. All dispatching services will be in full operations by May 2011.

SOFTWARE

In November 2009, SECC purchased a new computer system featuring New World Systems Computer Aided Dispatch, Law Enforcement Records, Mobile Client, and Field Reporting. This software is designed for multi-jurisdictions and will help with sharing of data between the agencies served by SECC for increased interoperability. The platform New World Systems functions on will be upgraded to the newest Enterprise version January 2016. 

RADIOS

In 2007 a radio study was conducted to determine the current and future needs for two-way voice and data radio options for all public safety agencies within Scott County. Now with all new radios deployed to public safety agencies within Scott County, communications between agencies has become more fluent and has assisted with mutual-aid situations. P25 migration discussion has begun, and project is estimated to be complete by Dec 17'

MEDCOM

During the inception of SECC it was determined to pull all dispatching services into a single facility to aid in flow of information. Medic/EMS’s ambulance dispatching service, MEDCOM, will be co-locating within our facility to continue with this philosophy.

EMA

The Scott County Emergency Management Agency is also housed within the same facility. This was to bring continued needed dispatching services and critical incident management to a facility that would be able to set stage to any major event within our area.