Scott Emergency Communications Center

Saving lives, one call at a time.

"What it takes to be a SECC Dispatcher - flexibility, adaptability, dependability, and patience.  Flexibility - to handle all of the various changes. Adaptability - to work with our many agencies. Dependability - to be there for your partners at all times, And patience - to roll with the punches."

~ Tammy (13+ years dispatching)

"It takes flexibility and teamwork to be a successful dispatcher and as a SECC dispatcher I am proud to work with an excellent team of people that are dedicated to helping people."
~ Kathryn (4+ years dispatching)

How training looks for a new SECC Team Member

Training is crucial in preparing our staff for the daily duties they will be responsible for.  Our training process is very intense and prepares you for a career unlike any other.  We provide over 30 weeks of base training with the understanding that training is on-going throughout your career as a SECC dispatcher/call-taker.


Click the image above (Time To Learn) to take a look at our 30 week outline to give you a perspective of what it takes to be a SECC team member.

We are currently in our hiring process phase. Once this process is completed, we will have a candidate eligibility list which will be good for one year. 

What it takes to be SECC

Scott Emergency Communications Center is a unique consolidated dispatch center in Scott County, Iowa. We strive to provide the best service and ensure the safety of our responders. 


We look for strong dedicated individuals who work as a team with excellent communication skills, have the ability to multi-task, gather, process, and disseminate information from a variety of sources quickly and accurately, and the ability to make split-second decisions in both emergency and non-emergency situations.


We are the first, first responders. The eyes and ears to every situation we encounter, with a calm reassuring voice at the end of the line that help is on the way!


Do you have what it takes to join our team?

Our Hiring Process

Step
 Description
Advertise/Accept Applications
On-line applications ONLY (via NeoGov)
Initial Application Screening
Human Resources - reviews/screens applications then refers screened applications to SECC.
SECC Application Screening
SECC reviews/screens applications and refers screened applications to HR for next step.
Testing Invitations
Screened applicants receive invitations to schedule testing.
Applicant Testing (3 parts)
All applicant testing conducted at SECC.
      A. CritiCall Testing
          Part 1
 Decision-making and keyboarding skills.
(Minimum keyboarding score of 35 words per minute
is required to proceed to Part 2)
      B. CritiCall Testing
          Part 2
Data-entry, multi-tasking, call summarization, cross-referencing, memory recall, prioritization, basic math, probability, map reading, spelling, and reading comprehension.
(Minimum score of 85%, in 'non data-entry' categories, is required to proceed to Part 3)
      C. Hogan Personality                 Inventory (HPI)
Test applicant's personality traits against those desired to be successful in a public safety dispatching environment.
(Adjustment, ambition, sociability, interpersonal sensitivity, prudence, inquisitiveness, and learning approach)
Those passing HPI are referred to HR to schedule interviews.
Interview Invitations
Candidates (referred from previous step) are invited to schedule an interview
Interview
Candidates have initial interview
(Candidates are scored and placed on an Eligibility List - 
The list is valid for 1 year)
Background Check
HR performs employer and personal reference checks on eligible candidates.  SECC performs criminal history background check.
2nd Interview
Conditional Offer
 As training slots become available, candidates are brought in for a 2nd interview.  If favorable, the Conditional offer is made (Conditional of passing the Hearing/Drug screening tests)
Hearing/Drug Screening Tests (Post-Offer)
 Hearing is an essential job requirement.
Estimated Start Date
 Exciting career begins for first successful candidates.  
The others remain on the Eligibility List.